Shipping, returns and warranty

Shipping

Shipping is free to any address in the United States. Your order is prepared within two business days and arrives 10 to 16 days after you order.

We email the tracking number the moment the Blanket leaves, so you can follow it to your door. There is nothing to pay when it arrives.

Returns

You have 14 days from the day the Blanket is delivered to send it back, for any reason.

1. Email orders@shafaqlight.com with your order number. We reply with the return address.
2. Pack the Blanket with everything that came in the box: the controller and its storage box, the charger, the carry bag, the glasses and the manual.
3. Send it with a tracked service. Return shipping is paid by you.

When it arrives back, we refund the price you paid for the Blanket to the card you used, within seven days. The launch kit is yours to keep.

Warranty

The Blanket is covered for one year from delivery, and use in a business is included. If a panel, the controller or the charger stops working in normal use, we repair it or send a replacement.

To claim, email orders@shafaqlight.com with your order number and a short video or photo of the problem.

The warranty does not cover damage from liquids, cuts or tears, a different charger, or use other than as the manual describes.

Contact

orders@shafaqlight.com. A person reads this inbox.